How long does a complainant have to file an appeal through the chain of command?

The timeframe for a complainant to file an appeal through the chain of command is established to ensure that issues are addressed promptly while also allowing sufficient time for preparation of the appeal. In this context, a period of 7 calendar days is given to file an appeal. This duration strikes a balance by providing complainants with enough time to gather necessary documentation and articulate their concerns adequately without unnecessary delays in the resolution process. A shorter time frame might impede a complainant’s ability to prepare a thorough appeal, while a longer one could result in stagnation in addressing the complaint, thus ensuring effective and responsive management of grievances.